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Why Is My HP Printer Offline? [Explained With Solutions]

Why Is My HP Printer Offline? [Explained With Solutions]

Why Is My HP Printer Offline?

If you want to print any important document and at the same time an error comes to you saying your HP printer is offline, then this blog is for you. In this blog, we will provide a complete resolution to your problem. HP printer offline issue can be solved very easily, with some steps. However, there may be other reasons why your HP printer is showing offline; we will explain to you the reasons for that and the steps to solve it. So let us start with the blog.

Why Is My HP Printer Offline?

If you have received any error on your computer, it does not always mean that there is some physical damage to your printer. Because of the HP Offline status, your HP printer cannot communicate with the devices sending print job commands. And because of the offline printer status, you cannot give more print job commands.

We recommend you not send any new printing commands/requests to your printer. And if your old print jobs are in the queue, you will have to cancel all the printing tasks. Before starting with the steps, please make sure to save your work so that you can continue with your printing tasks for later.

So before telling you how to resolve this issue, let us tell you the major reasons why your HP printer is offline. And they are as follows:

  • Outdated drivers
  • Connectivity issues
  • Settings error    

We will give resolutions for each of these issues with different methods. So let us explain the errors with relevant solutions:

Method 1: Set Your HP Printer To Default The Default Settings

In this method, you will have to select your printer preference manually. To do this, follow the below steps for doing it in Windows 10 operating system. Please make sure your computer is downloaded and installed with all the latest Windows 10 operating system updates. Please follow the below instructions:

  • Go to the search box to open Devices.
  • Then go to the Printers and Scanners option.
  • After that, please ensure that the “Windows manage my default printer” settings are unchecked. If it is checked, then click on the check box to unselect it. 
  • Then select the HP printer you’re using from the available list.
  • If you’re seeing your HP printer multiple times on the list, then select the version showing an online or idle status.
  • Then click on Manage and then on “Set as default” settings.   

If you’re using Windows 8, please follow the following steps to set your HP printer to the default settings:

  • Select the printer you’re using for the devices shown in the list.
  • If there is more than one version available in the list, then select the version that is not grayed out.
  • After that right, click on “Set as default printer”

Method 2: Verify Your Printer Port And Windows Services Status

Follow the below instructions to resolve your issue using the “Verify your printer port and Windows service status” method:

  1. If your HP printer is using a WSD port, then this method is for you. If you’re using the search windows for the Control Panel, click on “View devices and printers.”  
  2. After that, right-click on your printer name and click on Printer Properties.
  3. Then click on the Ports tab, and search if your printer uses a WSD port.

If your printer uses the WSD port, follow the below steps; if it doesn’t, please skip the below section.

  1. Search Windows for services.
  2. Scrolls down the list to find Function Discovery Resource Publication and Function Discovery Provider Host.
  3. After that, please check the Startup type column and the status.
  4. If the status and startup type column is running and the start-up guide is automatic, please go to the next step. 
  5. If it is showing blank, start with the manual startup type, and navigate to names and properties.
  6. After that, change the startup type from manual to automatic, then click on Start in the Service status, and click on OK. 
  7. Go to the Devices and Printers windows and press F5 on your keyboard.
  8. Finally, in the end, select the name of your HP printer model and check for your status.  

Now, check if your issue is resolved or not. Print a network configuration report if your HP printer is still offline. You can check the status by going through the Wireless menu or Settings on your HP printer.

Method 3: Check Your Internet Connection

Depending upon how your HP printer is connected to your computer, you may find many reasons why your printer is showing Offline status. If you’re using a USB connection, then make sure that your USB is safe and secure. If your issue recurs, you should consider using other USB cables. If you’re using a wireless network connection, then follow the following steps to connect your HP printer:

  1. First of all, reboot your HP printer by turning the printer off and waiting for at least 10 seconds, and disconnecting and reconnecting the power cord from your HP printer.
  2. After that, turn your computer off.
  3. Then connect your printer to the power cable and reboot your printer.      
  4. Then unplug your printer from the power source from the wireless router settings and wait for at least 10 seconds before reconnecting it.
  5. It might take some minutes for your internet connection to come back online.  
  6. When the internet connection comes back online, power on your computer.
  7. After that, connect your HP printer to the network using the HP Wireless setup wizard.
  8. After that, print a wireless report to see the connectivity issue that exists. 
  9. You will find the report in the network settings or on the wireless menu of your HP printer.

After trying all the methods, if your issue still persists, then it might be possible that your network administrator or router manufacturer has some issues. Connection issues beyond this point are difficult to catch, so please reach out to a tech pro if you can’t get your HP printer online.   

Final Words

After reading this blog, we hope you have resolved your problem for “Why is my HP printer offline.” We have step by step explained all four methods; we hope you found this blog helpful. Please refer to our Frequently Asked Questions section if you have any queries.

Frequently Asked Questions

Why Does My HP Printer Show Offline status?

This status is displayed because of an error between your computer or device and your HP printer. Sometimes the reason for this error display may be that your printer cable is not attached properly or sometimes because of a simple error coming from a paper jam in your printer. But there also might be other problems because of which your printer can be shown offline because of the issues in your HP printer driver or software.

Why am I getting offline status on my HP printer when connected to WiFi?

If you’re using a wireless network for connecting your HP printer to your computer, then follow the below steps:

  1. First of all, restart your computer. Make sure to at least wait for 10 seconds before turning your system back on.
  2. Ensure that your HP printer is plugged into the power source when restarting the computer. 
  3. After rebooting your computer, replug the power cable to your HP printer.
  4. Click on the power button to turn on your HP printer. After these steps, your HP printer status will change back to “Online.”      

How Can I bring My HP Printer Back Online?

To make your Hp printer online, follow the below steps:

  • Go to the start menu
  • Go to Settings and then navigate to “Printers & Scanners.”   
  • After that, click on the name of your HP printer and open the queue.

Under the Printer section, make sure your printer is selected as “Online”; if it is offline, then double tap on it to make it Online.

Visit: 123.hp.com setup
123.hp.com/setup

Source: https://123hpcom-123.com/why-is-my-hp-printer-offline-explained-with-solutions/