A Guide to Fix Common Errors in Bitdefender Central
Bitdefender Central is an online platform that lets you manage your products and subscriptions. It can be used on any device with a web browser. Go to the Bitdefender Central login page and create your account. Its default dashboard lets you take a quick peek at your subscription and the devices on which the Bitdefender is installed. You can manage those devices and any active subscriptions.
But from time to time, it may run into some problems. There is no need to panic; these issues can be fixed quickly. In this blog, we will discuss the issues that commonly occur in Bitdefender Central and give you an idea of how to fix these issues.
How to Fix Bitdefender Setup Error?
We all want the setup process to go as smoothly as possible, and most of the time, that's the case. But rarely, during setup, a message may pop up on your screen saying Bitdefender setup has encountered an error. First, you need to uninstall any previous version of Bitdefender from your computer. Also, remove other installed security solutions and restart your computer.
After that, reinstall the Bitdefender from your central.bitdefender.com.
Update all Windows drivers. If the problems persist, use Windows in-built tools such as System File Checker Tool (SFC) to repair missing or corrupted files. You can only use the CHKDSK tools to assess the integrity of the drive and fix certain types of common errors. To run CHKDSK, follow the steps mentioned below:
- Tap the Windows Start menu and type in Command Prompt.
- Right-click on the relevant result and choose Run as an administrator in the menu.
- On the User Account Control prompt, tap Yes.
- Input the command chkdsk /f and the drive name to find and repair errors on the respective drive. For example, if you want to find and repair errors on drive C, input the command chkdsk /f C:
You can also run DISM ( Deployment Image Servicing and Management). It's a command line tool that you can use to mount and get information about FFU (Full-flash utility) files, (.wim) files, Windows images, and virtual hard disks. To run it, follow the steps mentioned below:
- Navigate to the Windows Start menu and type in Command Prompt.
- Right-click on the relevant result and choose Run as administrator.
- On the User Account Control Prompt, tap Yes.
- Type DISM.exe /Online /Cleanup-image /Restorehealth command.
- Then press Enter on your keyboard.
- You can also add permissions to the Bitdefender installations folders manually. To manually create the folder:
- Go to the C:\Program Files\Bitdefender\SetupInformation\.
- Right-click on the SetupInformation folder and choose Properties from the menu.
- Next, tap on the Security tab.
- Then tap on the Edit button.
- Choose your Windows username.
- Check the box next to Full Control. This will set the correct Windows permissions for the folder.
- Set the full permissions for the C:\Program Files\Bitdefender and C:\Program Files\Common Files\Bitdefender by following the same steps.
- Once you are done setting full permissions on these folders, restart your computer and install Bitdefender from your Central account.
How to Fix the "Unable to connect to the server" Error?
After installing the Bitdefender product on your computer, an error message may appear: "Unable to connect to the server. Sorry, we cannot connect to the server. Please try again later". There is a rare case that this message will show up, but in the worst-case scenario, this message indicates that the product could not connect to the Bitdefender server, due to which activation was not completed.
It can happen due to various reasons. Some common causes are A firewall, DNS, or content-filtering system on your network or computer conflicting with the Bitdefender servers. Regardless of the reason, we will tell you how to fix this problem. You first need to switch to a third-party DNS server if you use the default DNS provided by your internet provider.
Turn off Windows Firewall, as aggressive firewall settings can prevent communicating with the activation server. Ensure that Network Adapter Drivers are up to date, as an outdated Network Adapter Driver can result in connection issues. Few Windows components are directly related to Internet Explorer. And as Bitdefender runs an Internet Explore framework, ensure that your system’s Internet Explorer version is updated. If the Internet Explorer version present on your system is corrupted, reset Internet Explorer settings to make it functional once again.
How to Fix Common Activation Errors In Bitdefender Central?
A Bitdefender subscription ensures a smoother experience when installing a Bitdefender product on your devices. Bitdefender Central lets you manage your multiple subscriptions. On rare occasions, errors may occur while activating your new subscription. These error messages are straightforward and can be fixed. Let’s go through them one by one.
Activation Error One
"Oops, the code you have entered is invalid."
What it indicates: This error message pops up when the activation code you entered has been invalidated or contains typos.
How to fix it: Double-check for typos when you enter the activation code, and if the code is still rejected, contact Bitdefender support.
Activation Error Two
This key was already used to generate a subscription."
What it indicates: This message indicates that your code was previously used to activate a Bitdefender product. The corresponding subscription is already active on another Central account.
How to fix it: Go to the Bitdefender Central Login page and log in to a different Central account, as the code is linked to your other user account. Once a Bitdefender code is attached to a Bitdefender Central account, you do not need to enter the code each time you install Bitdefender on another device. Contact Bitdefender support for further assistance if you have never used this code.
Activation Error Three
"This code is restricted in your region and can’t be used to activate a subscription on your account. Please contact your vendor for more information."
What it indicates: This happens if you travel abroad.
How to fix it:all you need to do is wait until you return to the country where you purchased the Bitdefender product. Then you can retry to activate the code in central.bitdefender.com. You can contact the vendor or Bitdefender support if you believe your Bitdefender code shouldn’t have a regional restriction.
Activation Error Four
"We weren't able to migrate your key. Please contact support."
What it indicates: It means that either the code corresponds to a trial version of the Bitdefender product or was generated for older products. Such codes do not qualify for subscriptions.
FAQs
How to view the service details of your subscriptions?
To view the service details, visit central.bitdefender.com and sign in. Tap the My Subscriptions pane and the Manage button from the subscription card. From the drop-down menu, select View service details.
What kind of information does the View service details section contain?
When you select View service details from the drop-down menu, a new window will pop up on your screen containing the following information:
- Bitdefender products included in the pack
- Number of active devices for each product
- System requirements
- Operating systems that can be protected with this subscription.
- All available features
- User guide
How to reset the DNS to fix the server error?
To resent the DNS, open Command Prompt with administrative privileges. For that, tap the Windows Start menu and type cmd. Right-click the relevant search results and select Run as administrator. Type and enter the following command at the command prompt:
- ipconfig /flusdns
- ipconfig /release
- ipconfig /renew
- netshwinsockreset
- netsh int ipreset
Visit: Bitdefender.com/activate
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